Disconnection Policy For Khelo24

At Khelo24 we ensure that our users get the best experience when it comes to gaming by offering uninterrupted services. But, we appreciate that from time to time users may lose connection because of various technical or connectivity problems. That is why this Disconnection Policy provides information on how such scenarios are addressed for equal consideration of all users.

  1. Reasons for the Implementation of Disconnection Policy

The primary goals of this policy are to:

Introduce possible problems regarding the loss of connection during a game.

Make sure users are good to go in the case of connectivity issues.

Offer some definition to the course of action taken each time disconnections occur.

  1. Knowledge of Disconnection Scenarios

Disconnections can occur due to:

Network Issues: Lack of or intermittent connectivity.

Device Malfunctions: Limitations of an FYI browser and or system, client’s device issues, firewall restrictions, and connection problems.

Server Interruptions: Occasional server breakdowns on what concerns the Khelo24Bet platform.

  1. The Disconnection riots at Khelo24Bet

3.1. For Ongoing Games

Single-Player Games: According to one player, in case you log off during a single game, for example, slots, your bet will be resolved by the program. The result will be recorded and you can check your account transaction history as soon as the connection drops.

Live or Multiplayer Games: The game will go on as normal in case you are disconnected while playing live or multiplayer options such as poker or live roulette. Depending on the actions led up to the disconnection, your bets will remain active and the results will be processed.

3.2. For Pending Transactions

If a disconnection occurs while processing a deposit, withdrawal, or other financial transaction:

Deposits: Your account will be credited as soon as you have successfully paid for the service.

Withdrawals: Withdrawals can be made, and all withdrawal requests remain active and will be processed once the user reconnects to the network as long as all the requirements are fulfilled.

3.3. Server-Side Issues

In the rare event of a server outage on Khelo24’s end:

Betting or any transaction will temporarily freeze during the game session.

In case the problem is solved, the game is continued, otherwise, the game is null and void. Again the users will be informed of the result.

  1. User Responsibilities

To minimize the impact of disconnections, we encourage users to:

Warning: A stable web connection is necessary for playing games, so make sure that the internet connection is proper before the game starts.

Most of them should update their devices and browsers more often to be able to use the website effectively.

In case of a repeated disconnection problem, promptly inform our support team.

  1. No Refund Policy

Khelo24 does not provide refunds for bets or wagers lost due to user-side disconnections, such as:

Internet connectivity issues.

Device malfunctions.

Negative action by the end-user, such as; closing the browser or the application.

Refunds can only be processed where the disconnection occurred due to some problems on the Khelo24 server.

  1. Support for Disconnection Issues

If you experience a disconnection, you can:

Sign back into the platform as soon as possible to continue with your actions.

Use the Account History tab to check the status of some or all the bets or transactions you have made.

Please do not hesitate to contact our Customer Support team for help.

  1. Contact Information

For any questions or concerns regarding our Disconnection Policy, please reach out to us:

Email: support@khelo24.org.in

Live Chat: Always accessible through the resource’s website and application.

  1. Commitment to Fair Play

Here at the Khelo24, our standards are high when it comes to providing customers with fair and fully transparent gameplay. This Disconnection Policy is necessary to protect the rights of the users of our site and the technical and informational infrastructure of the site itself.

In a sign of appreciation, welcome to Khelo24. Thank you for your comprehension and acceptance of this policy we hope that you will continue to follow it without much protest.